Returns Policy

At PhD Peptides, we aim to provide high quality products and excellent customer service. If you are not completely satisfied with your purchase, this Returns Policy explains your rights and the procedures for returning products purchased through our website.

Your Right to Cancel

If you are a consumer purchasing from the United Kingdom or European Union, you may have the right to cancel your order within 14 days of receiving your goods.

To exercise your right to cancel, you must notify us within 14 days of receiving your order.

Returned products must be unopened, unused, and returned in their original condition and packaging.

Return Conditions

To be eligible for a return, products must:

•  Be unused and unopened
•  Be returned in their original packaging
•  Include all supplied components and documentation where applicable
•  Be returned in a condition suitable for resale

Certain products may be excluded from return eligibility due to storage requirements, product integrity requirements, hygiene considerations, regulatory requirements, or product condition.

Damaged, Incorrect or Missing Items

If your order arrives damaged, incomplete, or contains an incorrect item, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, we may request:

•  Your order number
•  A description of the issue
•  Photographs of the product and packaging where applicable

Where a claim is validated, we may offer a replacement, refund, or other appropriate resolution.

How to Request a Return

Please contact our support team before returning any item.

When contacting us, please provide your order number and details of the product you wish to return.

Returns sent without prior authorisation may result in delays in processing.

Return Shipping Costs

Unless a return is required because of an error on our part, customers are responsible for return shipping costs.

We recommend using a tracked delivery service when returning goods, as we cannot accept responsibility for items lost during return transit.

Refunds

Once returned goods have been received and inspected, we will notify you of the outcome of your return request.

Approved refunds will normally be processed using the original payment method.

Refund processing times may vary depending on your payment provider and financial institution.

Order Cancellations

Orders may normally be cancelled prior to dispatch.

Once an order has been dispatched, cancellation may no longer be possible and the order may instead be subject to the returns process described above.

Need Assistance?

If you have any questions regarding returns, refunds, damaged items, or order cancellations, please contact our support team through the Contact Us page or by emailing [email protected].

We aim to respond to enquiries within one business day.