Privacy Policy
Privacy Policy
PhD Peptides is committed to protecting your privacy and handling your personal information responsibly, securely and transparently. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or place an order with us.
Who We Are
PhD Peptides is a trading name of PhD Products Ltd.
Registered Office:
128 City Road
London
EC1V 2NX
United Kingdom
For privacy related enquiries, please contact us at [email protected]
Information We Collect
We may collect personal information when you:
• Place an order
• Create an account
• Contact our support team
• Request documentation such as Certificates of Analysis (COAs)
• Subscribe to updates or marketing communications
• Browse or interact with our website
The information we collect may include:
• Name
• Billing and delivery address
• Email address
• Telephone number
• Order history
• Payment related information
• Technical information such as IP address, browser type and device information
How We Use Your Information
We use personal information to:
• Process and fulfil orders
• Provide customer support
• Respond to enquiries and documentation requests
• Verify transactions and prevent fraud
• Improve website performance and user experience
• Meet legal, regulatory and accounting obligations
• Communicate important information relating to your orders
Payment Information
Payments are processed through secure third party payment providers.
PhD Peptides does not store complete payment card details or sensitive banking credentials on its servers.
Payment providers may process your information in accordance with their own privacy policies and security procedures.
Cookies & Website Analytics
Our website uses cookies and similar technologies to improve functionality, analyse website performance and enhance the user experience.
Cookies may be used to remember preferences, maintain shopping cart functionality, improve website security and collect anonymous usage statistics.
You can manage or disable cookies through your browser settings, although some website features may not function correctly if cookies are disabled.
Sharing Your Information
We do not sell, rent or trade personal information to third parties.
Your information may be shared with trusted service providers where necessary to operate our business, including:
• Payment processors
• Delivery and logistics providers
• Website hosting providers
• Fraud prevention and security services
• Professional advisers and legal authorities where required by law
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, regulatory, tax, accounting and business requirements.
Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
While we take reasonable steps to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Your Rights
Depending on your location and applicable privacy laws, you may have rights relating to your personal information, including the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion of information where applicable
• Restrict or object to certain processing activities
• Request a copy of information held about you
Requests relating to personal information may be submitted by contacting our support team.
Marketing Communications
If you choose to receive marketing communications from us, you may unsubscribe at any time using the unsubscribe link provided in communications or by contacting our support team.
Third Party Links
Our website may contain links to third party websites or services. We are not responsible for the privacy practices, content or security of external websites.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal obligations or website functionality.
The latest version will always be available on this page.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us via our Contact Us page or email [email protected]