We aim to provide a secure, straightforward and reliable checkout experience for all customers.

Accepted Payment Methods

We currently accept Visa, Mastercard and American Express credit or debit card payments, secure Open Banking payments in the United Kingdom, and direct bank transfers within the European Union.

The payment methods available for your order will be displayed at checkout and may vary depending on your location, currency and the products in your basket.

Credit and Debit Card Payments

Card payments are completed through a secure payment page operated by one of our authorised payment providers. You may be redirected to the provider’s secure payment page and returned to our website once payment has been completed.

Your bank or card issuer may ask you to complete an additional security check, such as 3D Secure verification, before approving the payment.

Open Banking Payments

UK customers can pay directly from a supported bank account using secure Open Banking. You will be asked to select your bank, approve the payment securely through your banking app or online banking service, and then return to checkout automatically.

Direct Bank Transfers

Direct bank transfer instructions are provided during checkout where this payment method is available. Please include the correct order reference with your payment. Orders paid by manual bank transfer will be processed once the payment has been received and matched to the order.

Secure Payments and PCI Compliance

Payments are processed using secure, encrypted connections and PCI DSS-compliant payment providers.

We do not receive or store your full credit or debit card details on our website or servers. Card information is entered directly into the secure systems operated by the payment provider.

We retain only the limited payment information required to manage your order, such as the payment status, transaction reference and payment method used.

Currency

Orders are charged in the currency displayed at checkout.

If you pay using an account or card held in another currency, your bank or card provider may apply its own exchange rate or additional fees. These charges are controlled by your provider and are not received by us.

Payment Authorisation

All payments are subject to verification and authorisation by the relevant bank, card issuer or payment provider.

An order is not considered paid until successful payment confirmation has been received. In some cases, additional security or identity checks may be required before an order can be processed.

Failed or Declined Payments

If your payment is declined or does not complete successfully, please:

Check that your payment details are correct
Ensure that sufficient funds are available
Complete any security request from your bank or card issuer
Contact your bank or payment provider for further information
Try another available payment method

For security and privacy reasons, your bank or payment provider may not disclose the reason for a declined transaction to us. If you continue to experience difficulty, please contact us for assistance.

Order Confirmation

Once payment has been completed successfully, you will receive an order confirmation email containing your order details.

Please check your spam or junk folder if you do not receive the confirmation email within a few minutes. Manual bank transfer orders may remain on hold until the payment has been received.

Fraud Prevention

To protect customers and prevent fraudulent or unauthorised activity, we reserve the right to hold, cancel or refund an order where additional verification is required or where a payment is identified as potentially suspicious.

VAT, Taxes and Import Charges

Where applicable, VAT and other taxes are included in the price displayed at checkout.

For international orders, customs duties, import taxes or handling charges may apply depending on the destination country. Any such charges imposed by local authorities or delivery providers are the responsibility of the recipient unless expressly stated otherwise at checkout.

Contact Us

If you have any questions about payment or billing, please contact us: [email protected]